Refund Policy
At Swappbit, we strive to provide transparent, secure, and efficient services for all our users. Due to the nature of cryptocurrency trading and the irreversible characteristics of blockchain transactions, all completed transactions are final and non-refundable.
However, we understand that errors or exceptional cases may occur. This Refund Policy outlines the conditions under which a refund may be considered.
Effective Date: 20-04-2025
This Refund Policy outlines the rules and procedures regarding refunds for purchases made through Swappbit, operated by TRUSTLUB SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.
1. No Refund Policy
By using our services, you acknowledge and agree that all purchases are final and non-refundable. We do not offer refunds or exchanges for any products or services once a transaction is completed. This applies to all digital assets, services, and transactions carried out through the Swappbit platform.
2. Exceptions
Refunds may only be considered under the following exceptional circumstances:
If the service was not provided as described due to a technical error on our part.
If a transaction was made fraudulently or without the user’s authorization and is reported promptly.
If duplicate transactions were made due to a system error.
To request a refund under these exceptions, users must contact our support team within 7 days of the transaction with valid proof and details of the issue. All refund claims are subject to thorough verification and approval by our compliance team.
3. No Chargeback Policy
By accepting this Refund Policy, you agree not to initiate any chargebacks or payment disputes without first contacting our support team. Any unauthorized chargebacks will be treated as fraudulent and may lead to the suspension or termination of your account.
4. Service-Based Transactions
All services delivered by Swappbit are considered final once started or completed. This includes, but is not limited to, web services, consultancy, or account setups. If you are unsure about any service, please contact us before making a purchase.
5. Digital Currency Transactions
Due to the irreversible nature of digital currency transactions, refunds are not possible once a payment has been confirmed on the blockchain. Please double-check all transaction details before proceeding.
6. Contact Us
If you believe you qualify for a refund based on the above exceptions, please contact us:
TRUSTLUB SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Email: [email protected]
We reserve the right to modify or update this Refund Policy at any time. It is your responsibility to review this page periodically for changes.
