FAQ
Have questions about using Swappbit? We’ve got answers. Explore our FAQ section for quick help on account setup, trading, security, deposits, and more. Whether you’re new to crypto or a seasoned trader, find the info you need to make the most of our platform.
Frequently Asked Questions
At Swappbit, we want you to feel confident and informed every step of the way. Here are answers to some of the most common questions from our users:
To begin trading, you’ll need to complete our KYC (Know Your Customer) verification by submitting a valid government-issued ID and a proof of address document. The process usually takes less than 24 hours.
Swappbit supports a wide range of popular cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT, and many altcoins, with new listings added regularly.
Yes. Swappbit is a fully licensed exchange platform in the EU, operating under strict regulatory compliance to ensure your safety and trust.
We use a hybrid storage approach—cold wallets for long-term, offline security and hot wallets for active trading. This gives you the safety of cold storage with the convenience of a custodial platform.
You can deposit using credit cards, bank transfers, and supported cryptocurrencies. We’re also working on integrating more fiat options in the near future.
Yes, we charge competitive trading fees, clearly listed on our Fees page. There are also minimal fees for deposits and withdrawals, depending on the method and currency.
Absolutely. We offer secure staking options for select cryptocurrencies, allowing you to earn rewards while keeping your assets safe on our platform.
Use the “Forgot Password” link on the login page. You’ll receive an email with a secure reset link. For extra security, password changes require two-factor authentication (2FA).
Yes. Swappbit offers a mobile app for iOS and Android, giving you full access to your portfolio, live prices, and trading tools on the go.
Most withdrawals are processed within a few minutes, though larger amounts may require additional verification for your security.
Yes. Swappbit allows you to manage multiple wallets for different cryptocurrencies, all accessible from your user dashboard.
